Refund Policy

Overview

Burning Bridges AI Video sells video generation credits as one-time digital purchases. This policy explains when refunds apply. By purchasing credits, you agree to this policy, together with our Terms of Service.

Automatic Credit Refunds for Failed Generations

Each generation uses one credit. If a generation fails or is cancelled, the credit is automatically and immediately returned to your account — you do not need to contact us. You can see your current balance in the generator and on the "My videos" page.

Refunds for Purchased Credits

Because credits are digital goods delivered immediately, purchased and unused credits are generally non-refundable. Exceptions:

1. Duplicate charges — if you were charged more than once for the same purchase, we refund the duplicate in full.
2. Technical errors — if you were charged but credits were not added to your account (and a retry of your order does not fix it), we either grant the missing credits or refund the charge.
3. Statutory rights — nothing in this policy limits rights you have under applicable consumer protection law, including any mandatory withdrawal or refund right in your jurisdiction.

How to Request a Refund

Email support@drakeburningvideoai.com with:

• The email address of your account.
• The order number (shown on the payment result page and in "My videos" → "Payment history").
• A brief description of the issue.

We review refund requests within 5 business days. Approved refunds are issued to your original payment method via Stripe and typically arrive within 5–10 business days, depending on your bank.

Chargebacks

If you file a chargeback for a charge that was correctly delivered (credits added and usable), we reserve the right to suspend the associated account pending resolution. Most issues can be resolved faster by emailing us first.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top shows the current version.

Contact

support@drakeburningvideoai.com